Purchase and Refund Policy

AyEye App by FRANCHISE STARTUPS LTD

1. Subscription and Billing Terms

1.1 Free Trial Period

Upon registering for the AyEye App, all users are automatically granted a 3-day free trial. During this period, you may access the App and explore its features without charge.

1.2 Automatic Billing After Trial

Unless cancelled before the trial expires, your subscription will automatically convert into apaid monthly plan.
By continuing to use the App after the free trial, you authorize FRANCHISE STARTUPS LTD to charge the subscription fee to your selected payment method.

1.3 Recurring Billing Cycle

All paid plans operate on a monthly recurring billing cycle.
Your billing date corresponds to the day your free trial ends or the date of your initial subscription activation.

1.4 Payment Methods

You must provide a valid payment method for subscription activation.
If payment fails or is declined, access to paid features may be suspended until the issue is resolved.

2. Refund Policy

2.1 3-Day Refund Window

Users may request a refund within 3 days from the date of the invoice, provided that the subscription has not been consumed (as defined below).

2.2 Definition of “Consumed Subscription”

A subscription is considered consumed if you have:

Accessed or viewed any premium course
Started any module, lesson, quiz, or task
Joined or reserved a seat in a premium webinar
Downloaded a certificate
Used any paid feature exclusive to active subscribers

Once a subscription is consumed, it is no longer eligible for a refund for the current billing cycle.

2.3 Refund Eligibility Summary

Status	Refund Eligibility
Trial period	Not applicable (trial is free)
Within 3 days of billing AND not consumed	Refund Allowed
Within 3 days of billing BUT consumed	Refund Not Allowed
After 3 days of billing	Refund Not Allowed

3. Cancellation Policy

3.1 Cancel Anytime

You may cancel your subscription at any time from within your account or by contacting our support team at sales@ayeye.co.uk.

3.2 Effect of Cancellation

If you cancel after the billing cycle has started and the subscription is already consumed:

Your cancellation will apply to the next billing period
The current paid month will remain active until it ends
No refund will be issued for the currently active paid month

3.3 No Retroactive Cancellations

We do not offer refunds for partial months, unused access time, or retroactive cancellations for periods already billed.

4. Subscription Modifications

4.1 Pricing Adjustments

FRANCHISE STARTUPS LTD reserves the right to modify subscription fees. Users will be notified in advance, and continued use of the App constitutes acceptance of updated pricing.

4.2 Upgrades and Changes

If additional subscription tiers, features, or upgrades become available, related billing adjustments will be displayed prior to acceptance.

5. Contact for Billing and Refunds

For all payment, billing, or refund-related concerns, please contact:

FRANCHISE STARTUPS LTD

Email: sales@ayeye.co.uk
Phone: +44 1206 625037