Data Privacy Policy

AyEye App by FRANCHISE STARTUPS LTD.
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Effective Date: November 17, 2025

1. Information We Collect

1.1 User and Account Information

• Personal Details: Name, email address, phone number, and encrypted passwords for account access
• Business Details (if applicable): Company name, business registration, and roleinformation
• Profile Data: Optional profile photos, user role, and learning preferences

1.2 Learning and Course Data

• Course Progress: Module completion, quiz results, and overall course completion percentages
• Certificates: Records of earned certificates and download history
• Webinar Activity: Reservations, attendance, and participation in live webinars

1.3 System and Usage Data

• App Interaction Data: Usage patterns, features accessed, navigation logs
• Audit Logs: Records of user actions, including updates, submissions, and course activities
• Device and Performance Data: Device type, operating system, app version, and error reports

2. How We Use Your Data

2.1 To Provide and Maintain the App

• Deliver courses, track learning progress, issue certificates
• Enable webinar access and seat reservation
• Manage accounts, roles, and user permissions

2.2 To Improve Services

• Analyse usage trends and course engagement
• Diagnose technical issues and optimise app performance
• Enhance UI/UX and feature functionality

2.3 To Communicate with Users

• Send account notifications, subscription reminders, and feature updates
• Respond to support requests or inquiries
• Notify users about important policy updates or system maintenance

3. Data Sharing and Disclosure

3.1 Within Your Organization

For business accounts, your company may access data of users assigned to it based on roles and permissions.

3.2 With Service Providers

We use third-party service providers for hosting, analytics, and infrastructure (e.g., cloud providers). These providers do not have independent rights to your data outside service operations.

3.3 Legal Compliance

We may disclose information if required by law or in response to valid government or regulatory requests.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. Users will be notified if policies change due to such a transfer.

4. Data Security and Retention

4.1 Security Measures

• Encryption of sensitive data in transit and at rest
• Secure authentication and session management
• Regular security audits and monitoring

4.2 User Responsibility

• Maintain confidentiality of login credentials
• Use secure devices for access
• Report any unauthorized access immediately

4.3 Retention Policy

• Personal and learning data are retained for as long as your account is active or as needed to provide services
• After account deletion, certain data may be anonymised or securely deleted according to UK Data Protection regulations

5. Compliance and Registration

• Data Protection Compliance: GDPR and UK Data Protection Act compliant
• Data Privacy Officer: Wesley Phillips | Phone: +44 7590 053674
• Contact Email: sales@ayeye.co.uk

Users can contact the Data Privacy Officer for inquiries, requests, or complaints regarding data usage.

6. Updates to this Policy

We may update this policy to reflect changes in practices, laws, or service features. Users will be notified of major changes via in-app notifications or email.
Continued use of the App after such updates constitutes acceptance of the revised policy.

7. Governing Law